You will see a core charge on your part if we can accept a return of your old part. If you do not see a core charge, we cannot accept your old part. You do not have to send your core back, it functions as a deposit providing incentive to return your core to us. We cannot remove this charge from the cost of your part.
Cores must be returned within 3 months of the purchase date to receive a refund. You are responsible for the return shipping costs of the core. The cost of the core will be refunded after the part is inspected. You will not receive the core refund if it is rusted solid, smashed or otherwise unusable/not re-buildable.
Cancellations or orders that are in progress, and cancelled by the customer will be subject to a 20% restocking/handling fee.
There is a 20% restocking fee on all returned items.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The parts must not have been installed. All warranties and liabilities of products are null and void as a result of improper installation, improper use, modifications of products and/or abuse of products. Any adjustments after installation can only be handled via the product warranty.
Incorrect, damaged, or missing items must be reported within 72 hours of the time the products were received.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus the 20% restocking fee, within a certain amount of days.
If you haven't received a refund yet, first check your bank account.
Next, contact your credit card company, there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, send us an email to: firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.